Returning your purchase

Dear customer please, take care when trying your item. Any returns that do not meet our Terms of Service will not be accepted.Item must be returned undamaged, sellable condition, free from stains, odors, with tag attached and the original packaging included.


We inform you that, return costs are not covered by us & are not refundable.


If you decide to send back our product, we suggest using your local post office for the best service and tracking ID.


You have the rights to withdraw from agreement within 14 days.We suggest return the item without unreasonable delay not later than 14 days.


To initiate a return, you must fill out form Right of Withdrawal found "HERE"


If your item has been received and is approved, we will initiate refund as soon as possible but not later than within 5 - 7 business.






If you wish to try another products, simply return products(s) to us, and palce new order of the desired product(s).


Color representation

We have made every effort to display the colors of our products that appear on website as accurately as possible.


However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.


Faulty Item

We do our best to manufacture hand made quality goods form quality materials and inspect carefully before we send to you, but If your item is faulty simply contact us by sending Email: care@pouch-pouch including following information: order number, product number, order date and attach photographs of the faults and we will investigate for you.


Please be aware that items which have been damaged as result of wear and tear, by accident, or your own misuse, will not be considered as faulty.



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